Frequently Asked Questions (FAQ) - Getting Started

JMARS functionality allows users to send diagnostic information to the JMARS team. This information can be helpful in finding, understanding and replicating an issue that the user is seeing. The user also has the opportunity to send any useful information about the issue such as steps to re-create the problem. This functionality may also be used to send general JMARS questions to the team.

To send a help request from within JMARS:

    • Select Help -> Report a Problem (shortcut key combination is "alt + h" to get help menu, then "r" to bring up the "Report a Problem" dialog)
    • Enter your email address in the "Email Address" text input field
    • Enter any relevant information, questions, steps to re-create the issue, etc., in the "How to Recreate the Problem" input text area
    • Click the "Send" button

The JMARS team will receive and process your help report.

JMARS needs outbound access to the following sites:

  • Ports 80 & 443 access to *.mars.asu.edu

 

Citation Policy

Acknowledgement of the JMARS site and its resources in your papers will help ensure the continuing support necessary to maintain, develop, and improve JMARS, including the addition of new datasets.

For news media or educational purposes, please credit images created through JMARS as: NASA/JPL-Caltech/Arizona State University.

If you use JMARS in a research work, please mention it in any relevant captions and put the following in your references: Christensen, P.R.; Engle, E.; Anwar, S.; Dickenshied, S.; Noss, D.; Gorelick, N.; Weiss-Malik, M.; JMARS – A Planetary GIS, http://adsabs.harvard.edu/abs/2009AGUFMIN22A..06C


Citation Page

If you have have cited JMARS and would like it added to the citation page please send your citation to mesmith@mars.asu.edu

Sometimes the Linux Installer is not executable after it is downloaded due to changes made by various virus scanners. To change this, open a terminal window and change to the directory where the installer was downloaded. Run the command:

>chmod 777 jmars-public_setup_linux 

Now you should be able to run the installer from either the terminal window or your desktop environment.